Privacy Policy

Who we are

This website is run by Roofer and Builder Ltd (trading as Roofer & Builder), Maghull Business Centre, 1 Liverpool Road North, Maghull, Liverpool L31 2HB, company no. 11796506. We are the controller of the personal information described in this policy. Contact us at info@rooferandbuilder.co.uk or on 0151 739 0669.

What we collect

Enquiry and quote forms: your name, phone number, email address, location, the work required and any details you choose to give us.
Calls and emails: the information you give us when you contact us directly.
Website usage: anonymous or pseudonymous analytics data (pages visited, device and browser type) collected with cookies, only where you consent. See our Cookie Policy.

How we use it

To respond to your enquiry, arrange an inspection and prepare a quotation (lawful basis: steps taken at your request before entering into a contract).
To carry out and invoice work you have agreed (contract), and to keep records we are required to keep (legal obligation).
To protect the website from spam and misuse (legitimate interests).

We do not sell your information or use it for unrelated marketing.

Who we share it with

Only with service providers who help us run the business and website (for example our website host, email provider and spam protection), under contracts that require them to keep it secure. We may share information where the law requires it.

How long we keep it

Enquiries that don’t lead to work are deleted within 12 months. Customer and job records are kept for up to 6 years after the work is completed, for accounting, guarantee and legal purposes.

Your rights

You can ask to see, correct or delete the information we hold about you, object to how we use it, or ask us to restrict its use. Email info@rooferandbuilder.co.uk. If you’re unhappy with how we handle your information you can complain to the Information Commissioner’s Office at ico.org.uk.